Customer Service BioEthanol
1800 819 618
1800 647 260
CSR collects the following information regarding visitors to our web sites: network identity of the computer system (IP address), domain name and information regarding what pages are accessed. This information is used for the purposes of statistical analysis, capacity planning and research on usage patterns to further improve the site. Information volunteered by you, such as e-mail address, name, address, phone and company details is used for the express purpose for which it was disclosed.
CSR does not disclose or publish personal information collected through the web sites without consent. Access to this information is restricted to CSR staff and CSR’s consultants who are bound to respect the privacy of the information.
CSR takes all reasonable security measures to protect personal information from loss, unauthorised access or modification. CSR reserves the right to gather more extensive information about any attempted access to its web site which raises security issues and, where necessary, to make disclosures to relevant authorities.
CSR web sites will be continually improved and enhanced with new services, which may change the way we manage personal information. The content of this Internet Privacy Statement may be updated from time to time to reflect this, so we suggest that you return to this privacy statement on a regular basis and carefully read the information provided.
CSR respects the privacy of individuals. This policy outlines the way we manage personal information that we collect or that is provided to us. It applies to CSR Limited and Australian companies in the CSR group (CSR).
CSR is bound by National Privacy Principles (Principles) contained in the Commonwealth Privacy Act. In summary, the Principles describe ‘personal information’ as information (or an opinion) relating to an individual that can be used to identify that individual.
CSR is major manufacturer and supplier of building materials. We are also a large sugar producer and have a substantial investment in aluminium smelting. To operate our businesses, we need to collect some information about the people we deal with. As a publicly listed company, we also maintain records of our shareholders. Collecting personal information is also necessary in some circumstances to meet our legal obligations.
CSR generally collects and holds personal information about:
The type of information we collect varies, depending on the purpose, and may include (but is not limited to) name, address, contact details, credit information and marketing information.
This information may be obtained by way of forms filled out, information provided in person or by telephone by the individuals themselves, or from a third party (for example, a reference).
In general, CSR uses personal information to:
Depending on the product or service concerned, personal information may be disclosed to:
Generally, we require that organisations outside CSR who handle or obtain personal information as service providers to CSR acknowledge the confidentiality of this information, undertake to respect any individual’s right to privacy and comply with the Principles and this policy.
In most cases, if you do not provide information about yourself that CSR has requested, CSR may not be able to provide you with the relevant product or service.
CSR uses the personal information it collects about CSR shareholders to fulfil its legal obligations and to keep its shareholders informed of CSR’s progress.
Some personal information we hold is ‘sensitive’. Sensitive information relates to a person’s racial or ethnic origin, religion, membership of political bodies, trade union or other professional or trade association, sexual preferences, criminal record or health.
If you provide CSR with sensitive information, it is CSR’s policy that this information will be used and disclosed only for the purpose for which it was provided or another directly related purpose, unless you agree otherwise, or unless use or disclosure of this information is allowed by law.
The way we use tax file numbers and information received from a credit reporting agency about an individual is also restricted by law.
CSR trains its employees who handle personal information to respect the confidentiality of that information and the privacy of individuals.
CSR is required by the Principles to safeguard the security and privacy of your information, whether you interact with us personally, by telephone, mail, over the internet or other electronic medium. This includes an obligation to take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
The Principles also require CSR not to store personal information longer than necessary. Where CSR no longer requires any personal information that we hold, we will destroy that personal information or remove details which may identify individuals. How do we keep personal information accurate and up-to-date?
CSR seeks to ensure that the personal information it holds is accurate and up-to-date. We realise that this information changes frequently with changes of address and other personal circumstances. We encourage you to contact CSR as soon as possible in order to update any personal information we hold about you. CSR contact details are set out below.
You may obtain access to any personal information which CSR holds about you, unless one of the exceptions in the Principles applies.
To make a request to access information CSR holds about you, please contact CSR in writing. CSR will require you to verify your identity and to specify what information you require. CSR may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.
If the particular CSR business or activity is unable to deal with a privacy complaint to your satisfaction, please contact the relevant CSR division by e-mail, phone, facsimile or post:
CSR Group Privacy Officer
Locked Bag 1345
North Ryde BC NSW 1670
Tel. + 61 2 9235 8000
Fax. + 61 2 8362 9013